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HHWN: Training Your Hospice to be Volunteer Receptive & Supportive
Thursday, September 03, 2020, 12:00 PM - 1:30 PM PDT
Category: Live Webinar

Are you fully utilizing hospice volunteers or are they just helping meet the 5%? Learn to create an inclusive and highly receptive program for both volunteers and staff. Ensure volunteers are being appreciated and developed to their full potential.


  • Describe a high-functioning, volunteer-receptive organization
  • List four dynamics that contribute to staff apathy and reluctance to volunteer use and involvement
  • Discuss three methods that increase leadership and staff receptiveness
  • Effectively utilize assessment methods, staff members, and volunteers
  • Identify eight appealing, creative uses for volunteers that are beneficial to staff


Volunteer managers must proactively create a receptive, inclusive volunteer program to promote and acknowledge the significance of their work. Many times, you’ll hear, “We love our volunteers.” or “Our volunteers are the best.” Simple statements alone don’t reflect adequate recognition or their full potential. In addition, finding busywork for volunteers to meet the 5% is counterproductive to the true spirit of volunteer inclusion in high-quality hospice care. This webinar will explore many ways managers can create an organization that not only invites volunteer involvement but also fully appreciates the value of their work.


While this informative session is designed for volunteer managers, IDT members and leadership will also benefit.


  • Assessment tools for staff and volunteers
  • Staff questionnaire
  • Program improvement checklist
  • Restructuring guide
  • Position descriptions for creative programming and services
  • Resources for creating a receptive volunteer program
  • Handout with additional lecture notes
  • List of references and additional learning opportunities


Photo Gary Gardia

Executive Director APHSW

Over 34 years ago, Gary began his hospice career as a volunteer. Since then he has worked in many capacities leading a variety of teams and departments including volunteers, social workers, bereavement, and education.

Gary holds Masters Degrees in both Education and Social Work and is a Licensed Clinical Social Worker. He also holds the new Advanced Palliative Hospice Social Worker Certification (APHSW-C). Gary received the National Hospice and Palliative Care Organization’s (NHPCO) Heart of Hospice Award for developing innovative programs to meet the needs of caregivers and the bereaved and is the recipient of the national social work organization Social Work Hospice and Palliative Network (SWHPN) Award of Excellence in Professional Education.

Gary is a frequent presenter and keynote speaker at state and national conferences and works as a consultant for various businesses and healthcare organizations. He is currently the Executive Director of the Advanced Palliative Hospice Social Work certification organization.

Register Here