On Demand Education

CHAPCA has created a library of our past webinars. Webinars are free for members and $75 for non-members. Please fill out the attached form to order one. Please see below for a list of the webinars for sale and a brief description and their objectives.

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Approaches to Medication & Symptom Management 

Best practices in regards to medication regimens for hospice patients 


  • Identify patient specific variables to individualize medication use 
  • Select medications based on comprehensive patient assessment 
  • Identify appropriate pharmacological dosing for commonly used medications 
  • Recognize adverse effects and drug metabolism 

Hospice Pepper 

A step by step guide to interpreting and analyzing the 11 target and other PEPPER Report elements to self-identify and self-correct any areas of payment vulnerability 


  • Identify and recall the 5 major components of the PEPPER Report. 
  • Recall the difference in the hospice provider’s percent data and percentile ranking. 
  • Interpret and analyze each of the 11 target areas to identify trends (positive or negative) in the provider’s claims data. 
  • Discuss how to review the Top Terminal Diagnosis and Live Discharge by Type portions of the PEPPER. 
  • Explain the significance of a PEPPER Target Area being at or above the 80th percentile. 

April 3 CHAPCA Town Hall 

Recording of an open forum meeting with questions from different hospices during the COVID-19 Pandemic 

April 14 CHAPCA Town Hall 

Recording of an open forum meeting with questions from different hospices during the COVID-19 Pandemic 

April 17 CHAPCA Town Hall 

Recording of an open forum meeting with questions from different hospices during the COVID-19 Pandemic 

Tip of the Spear: Leadership during trying times

See leadership with more clarity using this unique training "Tip of the Spear"; an unforgettable visual framework to immediately implement. 


  • Keep team members committed to tasks even with limited resources 
  • Stay mentally alert and effective even with long hours 
  • How to financially survive unprecedented need and loss 
  • Strategically survive financially in unprecedented need and loss 
  • Lead at home in addition to work life 

Intro to the BFCC-QIO Programs 

Introduction to Livanta’s role as a Medicare Beneficiary and Family Centered Care – Quality Improvement Organization 


  • Hear about Livanta’s role as a Medicare Beneficiary and Family Centered Care - Quality Improvement Organization (BFCC-QIO). 
  • Learn key differences between QIOs 
  • Review three key provider action items for Medicare compliance. 

Utilizing Volunteers 

This webinar will review the Medicare CoP requirements a provider must be in compliance with in order to participate in the Medicare program and also will provide valuable information on how to set up a strong volunteer program. 


  • Review the Medicare Conditions of Participation regarding Volunteer Services 
  • Review CHAPCA 
  • Address commonly asked questions regarding volunteer services 

Incorporating End of Life Option Act into Hospice Practice 

Hospice by the Bay presents a comprehensive explanation of EOLOA  


  • Describe one agency’s process for creating and updating a comprehensive approach to the California End of Life Option Act (EOLOA). 
  • Understand the demographics and characteristics of patients taking advantage of this law in the SF Bay Area. 
  • Describe the impact of EOLOA deaths on clinical staff and effective ways to provide support. 

Adding Palliative Care Services to Your Hospice License in California 

CDPH presents an explanation for their new palliative care pilot program and how to apply 


  • Identify the purpose of the new palliative care pilot program 
  • Overview of the palliative care pilot 
  • Application process for the Pilot 
  • Reporting Requirements for the pilot participants 

Safe Prescribing Opioids 

Guidelines on how to create safe prescribing decisions for hospice and palliative patients to help prevent opioid dependence 


  • Describe recent federal guidelines and state regulations related to opioid prescribing and the state of the current opioid epidemic 
  • Discuss a balanced approach to opioid prescribing in hospice and palliative care 
  • Address patient and family opioid-related concerns 

ACHC - Learning From Our Hospice Past For A More Compliant Future 

This webinar will identify the difference in a standard level deficiency and a Condition level deficiency and discuss the impact of Condition level deficiencies for a Medicare certification/re-certification survey. We will also review strategies to avoid common deficiencies that lead to a Condition level finding utilizing the interdisciplinary approach. 


  • Identify the difference in  a standard level deficiency and a Condition level deficiency 
  • Identify the deficiencies cited during a Medicare certification/re-certification survey 
  • Discuss strategies to avoid common deficiencies that lead to a Condition level finding 

Workplace Violence Prevention 

This webinar will support hospice leadership, managers, and practitioners understand the key challenges, lessons learned, and the important steps to implement the comprehensive CalOSHA Workplace Violence Prevention in Healthcare Standard, Section 3342 Regulation effective as of April 1, 2018. Valuable insights on requirements including but not limited to the workplace violence prevention plan, policy and procedures, training, conducting risk assessments, creating compliant incident report, and more. 


  • Provide past and present key dates for a historical overview of the Cal/OSHA Regulation for Hospice Members 
  • Help hospice members understand and identify Cal/OSHA Section 3342 regulation requirements applicable to hospice operations 
  • Deliver key insights and recommendations on implementing the Cal/OSHA regulation 
  • Identify and discuss the complex training requirements facing hospice operations, including the training of vendors, contractors, and physicians 

Meaningful & Compliant IDG Meetings 

Regulations and recommended practices regarding interdisciplinary meetings, the plan of care, and care coordination 


  • List the 5 Standards included in the 418.56 Condition of Participation: Interdisciplinary Group (IDG), care planning, and coordination of care. 
  • Cite strategies and documentary processes to ensure compliance with the 5 Standards. 
  • Identify tactics to establish an effective interdisciplinary group review and care planning process. 

CMS Emergency Preparedness Rule Changes Since 2017 

Connect Consulting Services will review the Centers for Medicare and Medicaid Services (CMS) Emergency Preparedness Rule Changes since they were finalized in 2017 as well review the upcoming changes relating to the Omnibus Burden Reduction (Conditions of Participation) Final Rule CMS-3346-F that goes into effect on November 29, 2019. Our webinar will share the lessons learned and challenges for CMS providers that have worked towards developing their emergency preparedness compliance programs. 


  • Overview the CMS Emergency Preparedness Requirements 
  • Key CMS EP Rule Changes 
  • How CMS Providers are faring on meeting the requirements and passing their surveys 
  • CMS Emergency Preparedness Compliance strategies 

Education is 90% of Our Job  

Strategies and guidelines on how to learn the best way to set up expectations of hospice and end of life care 

Introduction to Accreditation Commission for Health Care 

Join this webinar to learn about ACHC, Accreditation Commission for Health Care, and the resources available to assist with the survey process, from licensure to initial Medicare certification and re-certification surveys. 

Drug Destruction & Disposal 

Best practices for safe disposal of controlled substances for home hospice providers 


  • Clarify the role of home hospice providers in disposing of controlled substances in accordance with the DEA 2014 Disposal Act and state regulations 
  • Identify changes in state and federal regulations related to medication destruction and disposal in hospice 
  • Describe ways to properly dispose of medications in hospice home care 

California SIP Webinar Series 

An explanation of current and emerging CMS payment models and the intersection between hospice, palliative and primary care 


  • Describe how Primary Care First and Seriously Ill Populations will affect my hospice in 2020. 
  • Understand how SIP program will provide reimbursement for services you cannot bill for today. 
  • Evaluate earlier access to hospice-ready or soon-to-be hospice appropriate patients. 
  • Increase referrals through stronger relationships with community providers and with Medicare Advantage payers, giving you an advantage over other hospices 
  • Achieve 20-25% gross margins in a program that increases visibility to 12 months of patients, who already qualify for Hospice while getting paid to support their adoption of the benefit for the full 6 months