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HHWN: Hospice Quality Reporting Programs: Dig into Specifics, Improve Your Scores
Thursday, August 27, 2020, 12:00 PM - 1:30 PM PST
Category: Live Webinar

Is your staff familiar with the HQRP requirements and agency impact? Now is a good time to review the HIS and CAHPS survey questions to identify area of improvement. Your patients will feel like a top priority when your hospice is providing the best possible care.


  • Recognize why quality measures are needed
  • Define what the HQRP requirements are and their agency impact
  • Understand how measures for both the Hospice Item Set (HIS) and the CAHPS Hospice Survey items correlate to clinical practice
  • Identify the FY2020 Hospice Wage Index Final Rule changes
  • Define and implement strategies to maximize customer service opportunities, targeting HIS and CAHPS questions


The Hospice Quality Reporting Program (HQRP) and patient care – what’s the connection?  Why are quality measures needed? This session will familiarize you with the HQRP requirements and explain the impact they have on an agency. HQRP currently consists of two reporting requirements that use data to calculate performance on quality measures: the Hospice Item Set (HIS) and the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. Learn to identify the measures and understand how the data for both the HIS and the CAHPS hospice survey items correlate to clinical practice and improving outcomes.


This informative session is designed for administrators, clinical managers, QAPI coordinators, and clinical staff.


  • Helpful resources and website links

Attendance certificate provided to self-report CE credits.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization's use only.

Photo Sharon Litwin


Sharon Litwin, RN, MHA, 5 Star Consultants

Sharon Litwin is founder and senior managing partner of 5 Star Consultants, a national consulting and coding firm specializing in homecare and hospice services since 2003. Sharon was an ACHC and CHAP surveyor, performing Medicare deemed surveys for ten years.

In her consulting firm, Sharon assists homecare and hospice agencies in providing quality, meeting regulations, ICD-10 coding, OASIS, increasing outcomes and Star Ratings, and having continued survey readiness. Sharon and her staff perform ICD-10 coding and OASIS reviews, QAPI, clinical record reviews, mock surveys, and help agencies across the country stay in compliance. Sharon is a regular speaker to education companies, state and national associations and publications.

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