Conflict Management Strategies

Discover more effective ways to recognize, respond to, and manage conflict in your workplace.

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Conflict is apparent in the workplace, especially during tough business times where resources are light and tempers are shorter. Most people lack basic conflict management skills and react to conflict on a purely emotional level. In reacting to conflict, many managers will attempt to ignore the problem in hopes that they will just disappear. However, this method will create more stress and tension in the workplace and cause additional conflict among the parties and even involve others in the conflict. This topic will guide you to manage disputes and disagreements positively and proactively.

This material is designed to clarify and expand your thinking about conflict, as well as identify underlying causes of, and new ways to respond to and manage conflict. It is more productive to respond to conflict rather than react to it. Learn about emotional triggers and be able to recognize those triggers in an effort to prevent explosive situations. The topic will outline flexible strategies of conflict management that will improve your communication performance and ability to respond to conflict. Learn different ways to manage conflict productively by examining the gender trend; discussing the different types of conflict in the workplace; and developing conflict awareness. Learn how to map the conflict and explore alternatives to resolve the conflict quickly and effectively.

Learning Objectives

• You will be able to explain the difference between disagreement and conflict.
• You will be able to describe barriers to managing and resolving conflict.
• You will be able to define the difference between listening for thoughts and listening for feelings in a conversation.
• You will be able to identify strategies for responding to conflict.