BEGIN:VCALENDAR VERSION:2.0 PRODID:-//jEvents 2.0 for Joomla//EN CALSCALE:GREGORIAN METHOD:PUBLISH BEGIN:VTIMEZONE TZID:America/Los_Angeles X-LIC-LOCATION:America/Los_Angeles BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:19700308T020000 RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:19701101T020000 RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU END:STANDARD END:VTIMEZONE BEGIN:VEVENT UID:7d2763acf5e8dcd756d7eb512f74a050228 CATEGORIES:Live Webinar SUMMARY:HHWN: Making It Right: Perfecting Your Customer Service Recovery Process DESCRIPTION:
Are you looking to transform the customer experience within your agency? Join this informative webinar for clarity on what superior service looks l ike and how to implement changes quickly to perfect the process.
We a ll know what it feels like to receive poor customer service. This webinar w ill address the 10 deadly sins of subpar customer service. You’ll learn how to prevent service failures before they happen and spend more time focusin g on enhancing your agency’s services and reputation. For occasional slipup s, a service recovery approach will be provided that will surprise and deli ght customers.
Holding employees accountable for delivering superior service can be challenging. This valuable webinar will include a thought-pr ovoking interaction on how to hold people to a higher level. Customer servi ce in its basic form is simply human interaction. Breaking down that intera ction into steps and setting interaction benchmarks will impact change quic kly. When everyone is dedicated to serving customers, patients, families, a nd each other, the culture is positively affected. Attend this webinar to t ake the first step toward improving the experience of others, including cus tomers, employees, and coworkers.
Attendance certificate provid ed to self-report CE credits.