This three-part training series will move through the regulations to exploring innovative ways to utilize volunteers – going way beyond the 5% requirement.

In today's hospice environment, it is often necessary to have staff performing multiple functions and wearing many hats – especially as a volunteer manager. Volunteer managers are frequently hired without previous experience in the role, and it is rare for them to receive comprehensive training for their specific hospice duties. Let’s change that! This series will provide the foundation for volunteer managers to not only meet the requirements of their new role but expand their programs to new heights. There is so much more to do with volunteers beyond just meeting the 5% requirement. Volunteers are exceptional marketers once they have the correct focus and training. Professional volunteers can be used in various capacities and virtual volunteers may just be the wave of the future. This series will clarify the volunteer manager's role and give them confidence to develop programs to meet future needs and remain relevant.

• Hospice

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