Part 2 will focus on effective hospice case management and leading a successful team in an environment of extreme oversight. The webinar will review hospice case manager qualifications and the required competencies and necessary skills to provide quality care. Learn how to efficiently set up and manage your team to support eligibility and the hospice process in all areas, including reporting, scheduling, documenting, and the IDG (interdisciplinary group). This webinar will provide tools, recommendations, and processes to help managers/supervisors with communication, motivational and leadership styles, and techniques to maximize team productivity and quality care. It will address how to have difficult discussions with staff members, including improvement plans. Answers to frequent questions managers encounter related to documentation and other challenges will also be covered. If you are new to management or desire a brush up, this webinar series is a must!

• Hospice
• Palliative Care

This informative session is designed for new and middle managers, as well as manager trainees and trainers. Hospice business owners, leadership teams, DOPCSs, clinical supervisors, directors of nursing, frontline supervisors, human resources personnel, board members, administrators, assistant administrators, business development staff, operations managers, CFOs, and COOs will also benefit.

• Training log
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.