“Does anyone understand what this text means?” “Can you help me figure out how to respond to this email from my boss?” “I think So-and-So in the office just doesn’t like me and I have no idea why.” Sound familiar? Most of us strive to be pleasant yet feel frustrated in our professional relationships. Interpersonal communication makes up to 70% of our waking hours. Bad communication wastes valuable time and energy and negatively impacts mental health and our ability to work. This session will look at the essential elements of daily communication, including nonverbal, verbal, and written, and discuss simple but powerful ways to improve all three areas. The communication skills you want and need are attainable and when put into practice will improve your entire life – including work.

• Hospice
• Home Health
• Home Care
• Palliative Care

This informative session will benefit administrators, executive staff, management, board members, human resources personnel, intake and admission staff, chaplains, social workers, clinical liaisons, and volunteers. All team members who work in patient care or customer service will benefit from attending.

• Training log
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.