VA debuts live-chat benefits tool
January 19, 2011
The Veterans Affairs Department announced that it has improved its online application for health benefits and has plans for future enhancements.
The online Form 10-10EZ now includes a chat function that allows veterans to receive live assistance as they fill out the form. Other improvements include simplified questions regarding military service in the Gulf and Vietnam wars and adjustments that make the application easier and faster for veterans to complete, according to a VA news release.
The application is divided into several categories: personal information, insurance information, employment, military service and a financial assessment. Future improvements will include a health benefits renewal form to update personal information and a special form designed for demobilizing military service members, according to the release.
“VA is committed to tapping into the best that technology has to offer to ensure that veterans receive the benefits they have earned,” Veterans Affairs Secretary Eric Shinseki said in the release. “We continue to look for new ways to improve access to care and benefits and engage veterans.”
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